Support SLA - BijouCore

Support SLA – BijouCore

This document outlines the support service level agreement (SLA) for customers who subscribe to a paid BijouCore support plan.

1. Support Channels:
   - Email: support@bijoucore.com
   - Tickets via contact form (if available)

2. Response Times:
   - Standard Support: replies within 48 business hours
   - Priority Support: replies within 24 business hours

3. Scope of Support:
   - Installation and setup issues
   - Questions about how to use the platform
   - Bug reports and workaround suggestions

4. What is not included:
   - Custom feature development
   - Debugging your project-specific scripts
   - On-site deployment or training

5. Hours of Operation:
   - Monday to Friday, 9:00–17:00 CET

BijouCore reserves the right to update this SLA at any time.